FAQ
FAQ
What is THE PLIÉ?
THE PLIÉ is a Toronto-based accessories and apparel brand focused on progressive materials, refined utility, and a more considered approach to modern luxury.
Where is THE PLIÉ based?
THE PLIÉ is based in Toronto, Canada.
What materials do you use?
Our collections explore plant-based, recycled, and next-generation materials including apple-based leather, recycled mesh, Sorona® blends, and other considered alternatives.
Material composition is listed on each product page where applicable.
What is apple leather?
Apple leather is a leather alternative made in part from apple-derived material and combined with other components to provide structure, flexibility, and durability.
Are THE PLIÉ products vegan?
Products identified as vegan are made without animal-derived leather. Please refer to the material details on each product page for full composition information.
Where are your products designed?
THE PLIÉ products are designed in Canada.
Production origin and material information are provided on individual product pages where applicable.
How should I care for my THE PLIÉ piece?
Care varies by material. As a general guide, spot clean where possible, avoid prolonged exposure to heat, moisture, and direct sunlight, and allow items to air dry naturally.
Please refer to our Materials & Care page for more information.
Do you ship internationally?
Yes. Available destinations, shipping methods, and rates are shown at checkout.
Will I have to pay duties or taxes?
International orders may be subject to duties, taxes, customs fees, brokerage charges, or other import-related costs.
Any charges not collected at checkout are the responsibility of the customer and may be collected by the shipping carrier or customs authority.
How long does order processing take?
Orders are typically processed within 2–5 business days, excluding weekends and holidays.
Can I return my order?
Eligible items may be returned within 14 days of delivery.
Items must be unused, unworn, and returned in their original condition with all tags and packaging included.
Who pays for return shipping?
For standard returns, return shipping and related fees are the responsibility of the customer. Approved returns are subject to a flat-rate return shipping fee.
If an item arrives damaged, defective, or incorrect, THE PLIÉ will take care of the applicable return shipping costs.
Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different style, colour, or item, you may return an eligible purchase and place a new order.
Can I cancel my order?
Cancellation requests are accepted within 24 hours of purchase, provided the order has not been fulfilled or shipped.
What if my order arrives damaged or incorrect?
Please contact hello@theplie.com with your order number and clear photos of the item and packaging.
We will review the issue and provide the appropriate next steps.
Do you offer wholesale?
Yes. For wholesale, retail, or partnership inquiries, please contact:
How can I contact THE PLIÉ?
Customer Care
hello@theplie.com
Instagram
@theplie_lab
THE PLIÉ
Toronto, Canada