Q&A

What is THE PLIÉ?

THE PLIÉ is a Toronto-based accessories and apparel brand focused on considered design, refined function, and next-generation materials.

Carry Better. Live Better.

Where is THE PLIÉ based?

THE PLIÉ is based in Toronto, Canada.

THE PLIÉ lab
147 East Liberty St, E03
Toronto, ON M6K 3G3
Canada

What materials do you use?

THE PLIÉ explores plant-based, recycled, and performance materials selected for their balance of design, function, and lower-impact alternatives.

Depending on the product, materials may include apple-based leather alternatives, recycled textiles, technical mesh, and other considered materials.

Full material details are listed on each product page.

What is apple leather?

Apple leather is a leather alternative made in part from apple-derived material, combined with other components to achieve durability, flexibility, and performance.

Material composition may vary by product and is listed on the individual product page.

Are THE PLIÉ products vegan?

Products identified as vegan are made without animal-derived leather.

Please refer to the material information on each product page for full composition details.

Where are THE PLIÉ products designed?

THE PLIÉ products are designed in Canada.

Production location and material information are provided on each product page where applicable.

Will the colour or texture vary?

Minor variations in colour, grain, texture, or finish may occur between pieces.

These variations are part of the character of plant-based and textile materials. Colours may also appear different depending on lighting, photography, and screen settings.

How should I care for my THE PLIÉ piece?

Care instructions vary by material.

As a general guide, avoid prolonged exposure to heat, direct sunlight, moisture, harsh chemicals, and abrasive surfaces.

For apple-based leather surfaces, wipe gently with a soft, damp cloth and allow to air dry.

Please refer to the care instructions included with your product for specific guidance.

Can I use my bag in the rain?

Light exposure to moisture should be wiped away as soon as possible.

We recommend avoiding prolonged exposure to heavy rain or water to help preserve the finish and structure of your piece.

How should I store my bag?

Store your bag in a cool, dry place away from direct sunlight.

When not in use, keep the bag lightly filled to help maintain its shape and place it in its protective dust bag where provided.

Avoid stacking heavy items on top of the bag.

How long does order processing take?

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

You will receive tracking information once your order has shipped.

Do you ship internationally?

Yes. THE PLIÉ ships to available international destinations shown at checkout.

Shipping rates and available services are calculated based on destination, package size, weight, and selected service.

Will I have to pay duties or taxes?

International orders may be subject to duties, taxes, customs fees, brokerage charges, or other import-related costs.

Any charges not collected at checkout are the responsibility of the customer and may be collected by the shipping carrier or customs authority.

Can I return my order?

Eligible items may be returned within 14 days of delivery.

Items must be unused, unworn, in original condition, and returned with all original tags and packaging.

Please contact us before sending a return.

Who pays for return shipping?

For standard returns, return shipping and related fees are the responsibility of the customer. Approved returns are subject to a flat-rate return shipping fee.

If an item arrives damaged, defective, or incorrect, THE PLIÉ will take care of the applicable return shipping costs.

Can I exchange an item?

We do not offer direct exchanges.

If you would like a different style, colour, or item, you may return an eligible purchase and place a new order.

Can I cancel my order?

Cancellation requests are accepted within 1 hour of purchase, provided the order has not been fulfilled or shipped.

What if my order arrives damaged or incorrect?

Please contact us at hello@theplie.com with your order number and clear photos of the item and packaging.

We will review the issue and provide the appropriate next steps.

Do you offer wholesale or retail partnerships?

For wholesale, retail, press, collaboration, or business inquiries, please contact hello@theplie.com.

How can I contact THE PLIÉ?

Email
hello@theplie.com

Instagram
@theplie_lab

THE PLIÉ lab
Toronto, Canada